Customer Service Onsite Operator - FM Floater
ARC Document Solutions
Houston, Texas 77002

Job Description


ARC is looking for a Full-time FM Onsite Operator – Floater to help us continue to provide the best employment experience for employees and, continued excellent service for our customers.


The FM Operator supports and understands specific FM/Managed Print Services solutions including the providing the best quality service through exemplary onsite customer service and task execution. This role is a floating position that will work in the Printroom and Mailroom delivering the highest quality solution by performing the following duties:

These are the exciting things that you get to do onsite:

  • Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
  • Coordinate delivery or courier services to arrange delivery of letters and packages
  • Maintain and oversee onsite inventory and stock
  • Retrieve and execute work orders according to customer needs
  • Perform minor repairs, installations and routine equipment maintenance of printers
  • Create and maintain administrative reports for the customer and ARC's FM/MPS leadership team
  • Draft and distribute correspondence including resource availability and onsite events
  • Sustain effective and accurate communication within the client's site, and FM management for top customer service.
  • Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, and obtain assistance from technical expert when appropriate
  • With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer's expectation of quality onsite service
  • Participate in on-going ARC and other training to update technical and soft skills and knowledge

These are what we are looking for in your ba

  • High school Diploma
  • 1-3 years of related onsite administrative customer service
  • Professional, business level written and oral communication skills including interpersonal skills that yield positive results
  • Proficient problem solving and conflict resolution skills that yield positive results
  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
  • Self-motivated with the ability to work independently, resourcefully with minimal oversight
  • Demonstrated experience in developing strong working relationships with internal and external customers


  • Excellent Company support and resources
  • Excellent Company Reputation because we consistently receive 5-star customer reviews
  • Competitive compensation
  • Comprehensive Employee benefits that include full medical, dental, vision and life insurance as well as a 401-K Plan with company matching
  • A management team that supports you and want to see you be successful
  • Culture of caring for our employees
  • Excellent opportunity to learn all about the Managed Print Service industry

We have Great Cultural Fit:

We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.

To all recruitment agencies:

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.


Apply Here


Date Posted : 09/10/2020