Job Description

Customer Service Representative

407 Lafayette St, Nashville TN, 37203

We are hiring a Customer Service Rep who wants to learn all about the Color Printing & Graphics industry, by leveraging demonstrated customer service skills to help us continue delighting our customers with white-glove service in meeting their color printing needs.

These are the things that you get to do:

• Manage the due dates and due times of all orders in the shop in all departments

• Run order tracking reports every 2 hours and locate all orders within the shop to insure they are running on time
• Make managers aware of any orders in jeopardy of running late and make certain customers are notified quickly
• QC orders during the production process to ensure order specifications are being followed and reminding operators of key information on the work order
• Ensure orders make it to delivery area on time, QC prior to wrapping and insure invoicing is accurate according to the work order
• Communicate with the branch manager on any issues or problems that need to be addressed
• Help out in production when needed
• Package orders for both delivery and shipping
• Must be able to lift 50lbs
• Bilingual; Spanish a plus
• Organize local deliveries with the delivery driver and delivery service
• Ensure that orders are delivered on time according to their work order by coordinating between the departments completing the order and the delivery driver

These are what you bring to the party:

• Attention to detail
• Passionate about delighting customers
• Demonstrated experience in meeting production schedules
• Ability to work with multiple teams to get the job done

This is what we have to offer:

• Excellent Company support and resources
• Training in the Color Printing & Graphis design industry
• Excellent Company Reputation because we consistently receive 5-star customer reviews
• Comprehensive Employee benefits that include full health, dental, vision and life insurance as well as a 401-K Plan with company matching
• A management team that supports you and want to see you be successful
• Culture of caring for our employees