Customer Service Representative
ARC Document Solutions
Woodland Hills, California 91364

Job Description

Customer Service Representative

Location: Woodland Hills, CA

ARC Document Solutions is hiring a Customer Service Representative to coordinate and process orders for Printed output, received by email, FAX, telephone, mail, or personally from customers, according to customers' requirements

These are the exciting things that you get to do:

  • Manage the due dates and due times of all orders in the shop in all departments
  • Run order-tracking reports and locate all orders within the shop to ensure they are running on time
  • Make managers aware of any orders in jeopardy of running late and make certain customers are notified quickly
  • QC orders during the production process to ensure order specifications are being followed and reminding operators of key information on the work order
  • Ensure orders make it to the delivery area on time, QC prior to wrapping, and ensure invoicing is accurate according to the work order
  • Communicate with the branch manager on any issues or problems that need to be addressed
  • Help out in production when needed
  • Package orders for both delivery and shipping
  • Organize local deliveries with the delivery driver and delivery service
  • Ensure that orders are delivered on time according to their work order by coordinating between the departments completing the order and the delivery driver

These are what you bring to the party:

  • Attention to detail
  • Passionate about delighting customers
  • Demonstrated experience in meeting production schedules
    • Ability to work with multiple teams to get the job done
    • Ability to lift 50lbs

We'll give you extra points for:

  • Bilingual ability in Spanish and English

This is what we have to offer:

  • Excellent Company support and resources
    • Excellent Company Reputation because we consistently receive 5-star customer reviews
    • Comprehensive Employee benefits that include full health, dental, vision and life insurance as well as a 401-K Plan with company matching
    • A management team that supports you and want to see you be successful
    • Culture of caring for our employees

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.


Apply Here


Preferred Years Of Experience:

3 Year(s)

Employment/Position Type:

Full Time


No Travel


Date Posted : 04/02/2021