York,
Pennsylvania
17403
Job Description
SUMMARY: This individual is a
member of CPC’s leadership team and has primary responsibility for coordinating
the organization’s efforts to measure, report and improve mission impact. The director
will work in partnership with employees at all levels of the organization,
other community-based providers and consumers of service to advance the
organization’s use of data to make effective decisions and establish annual
operating plans for the organization. The Director of Assessment
and Outcomes provides staff support to the Board of Directors Planning
Committee.
ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include, but are not limited to: ·
Be committed to the vision and
mission of Community Progress Council. Planning:Partner with members of the
leadership team to develop and implement an annual planning process and yearly
performance goals for the organization that adheres to the ROMA cycle.Monitor the implementation of annual
goals defined in the agency strategic plan and department plans. Assist programs/administration in
developing mid-course plan corrections.Collaborate with the leadership team
to develop the Community Services Block Grant work plan(s) and completion of
quarterly and annual CSBG/COPOS reports. Client
Information Systems:·Integrate the use of client information
system(s) to the extent possible to accurately report and measure CPC’s impact
on self-sufficiency.· Establish and implement procedures
for reporting an duplicated count of clients served by the agency.·Establish agency-wide policies,
procedures and data definitions for Client Information Systems (CIS). Monitor department activities for
compliance with agency-wide Client Information System (CIS) policies and
procedures. ·
Collaborate with program leadership
to ensure all staff receive initial and ongoing training on the range of
relevant Client Information Systems and ensure compliance with CIS policies,
procedures, and data definitions. Reporting and Compliance:·
Work in collaboration with program
staff to ensure that programs comply with funder reporting requirements and
accurately reflect the impact CPC is having in the community. ·
Provide reports on program trends,
outcomes, mission impact, and potential areas for advocacy to the CPC board of
directors.·
Analyze data from various CIS and develop
reports to assist staff and board in decision-making.·
Assist program staff in developing
surveys, program goals and objectives, and outcomes measurements.·
Assist program staff in accurately
analyzing program/outcomes data. Client
Satisfaction:·
Develop an agency-wide system for
measuring client satisfaction.·
Implement client satisfaction
surveys and analyze results annually. ·
Collaborate with program staff to
evaluate the client satisfaction feedback and develop plans for improvement. Needs
Assessment:·
Facilitate the implementation of a
community needs assessment every three years that uses quantitative and
qualitative data to identify existing resources and gaps in service.·
Collaborate with program directors
and members of the leadership team to identify specific topics for research.·
Integrate the Head Start/Early Head
Start needs assessment process and data into CPC’s needs assessment
process. ·
Integrate data from the community
assessment into the agency’s annual operating plan and specific department
plans. ·
In coordination with program
directors, DAO will assign work to staff in other departments (i.e. requesting
data or other information for reporting purposes, correcting data entry, etc.)
and may identify opportunities for program change, expansion, or elimination.·
All other duties as assigned.
Preferred Years Of Experience:
5 Year(s)Education Required:
Masters Degree - MSAcademic Discipline:
Social, Economic, Political StudiesEmployment/Position Type:
Full TimeComputer Skills Required:
Experience with Microsoft Office Suite in a Windows environment is required. Above average excel skills required.Authorization:
USWebsite Link:
www.yorkcpc.orgMobile Site Link:
7178464600Company Email:
clerew@yorkcpc.orgResponse Email:
clerew@yorkcpc.org
Date Posted : 07/13/2018
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