Job Description

Job Title: AIM Project Manager

Department: AIM Operations (Corporate)

FLSA Status: Salaried (Exempt)

Reports To: Regional Director, AIM Operations

SUMMARY

Designs, establishes and coordinates production activities relating to AIM Projects (as assigned by Regional Manager) to be performed at the Addison Regional AIM Operations Center as well as those performed at other division locations and/or any on-site at customer locations where the Scanning Project would be performed. Activities includes: designing production workflows, developing process and implementation strategies, specifying equipment and technology, testing and refining processes to insure production efficiencies and quality standards are maintained, coordinating the launch of the production process with production managers, and monitoring the production process throughout the term of the project. Also serves as subject matter expert and operations point of contact for customers of AIM Projects as well as assisting with customer service activities as related to AIM Projects. Works in close coordination with Sales teams, assisting with customer needs analysis, pricing proposals & presentations for prospective Special Projects.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Sales Support

• Assists the Sales teams with project planning, determining customer needs, and developing technical solutions, determining cost calculations and potential project timelines.

Customer Service

• Interfaces with customers regarding production scheduling, problem solving, job status, and general information requests. Provides other forms of customer service as required.

Project Oversight

• Plans and directs project activities and establishes project priorities for production in keeping with effective operations and cost factors.
• Confers with AIM Operations Management to establish production and quality control standards and procedures.
• Inspects and monitors project progression, to verify conformance to specifications.
• Develops budgets and cost controls to improve cost effectiveness on projects.
• Develops quality standards and creates, implements, evaluates, and modifies inspection criteria and procedures with AIM management, departmental and branch managers.
• Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with project specifications and operating or production problems.
• Develops and implements operating methods and procedures designed to eliminate operating problems, improve product quality and workflow.
  
• Revises production schedules and clarifies priorities as result of equipment failure or operating problems.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Monitors time and production records.
• Monitors Project statistics to insure projected gross margins are achieved.

Inter-departmental Coordination

• Assists Sales Managers and Branch Operations Managers to meet sales needs at customer sites, including training/education of sales employees, relating to special project opportunities.
• Confers with other managers to coordinate activities of individual departments and branches.

QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In depth experience with large and small format production document imaging technologies and solutions is highly desired.

EDUCATION AND EXPERIENCE

Must have at least five years of experience, managing a commercial document scanning operation.

Bachelor's degree (B. A.) from four-year college or university in Project Management; or five to ten years related experience and/or training; or equivalent combination of education and experience.

TECHNICAL SKILLS

Must have in depth knowledge with document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR & Bar-Code technologies, and methodologies.

Working knowledge of software applications such as Word, Excel, Outlook, MS Access, Adobe Acrobat, Adobe Photoshop.

Experience and a strong aptitude for developing process workflows including acute attention to establishing quality control procedures within process workflows. Must also have the ability to design and produce document imaging workflows within applications such as PSICapture, Kofax Capture, Kodak Capture Pro, or equivalent.

Experience in C++ scripting and Regular Expressions pattern scripting is preferred. Lite scripting will be required and knowledge of these concepts and/or ability to learn scripting concepts and language is required.

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